Find an answer to anything you need in our knowledge base
Can I book a transfer to the airport?
Yes, you can book a transfer to the airport or any other destination by choosing them in destination point field.
Why am I unable to enter an address in a pick-up/drop-off box?
Make sure to choose the city/town or the airport while choosing the route on our main page. During the booking process, you will be asked to enter your full pick-up/drop-off address.
My travel group is landing on different flights, how can I book?
You need to make two bookings for each group. Alternatively, you can choose one and enter the flight details with which the last passenger arrives at the airport. Any possible alterations in flights (delays etc) may not allow the collection of all passengers within the allotted wait time.
What meeting time should I choose if I go to the airport?
We advise you to plan your departure for the airport at least 2 hours ahead of your flight departure. You should also add the estimated duration of the transfer extended by an additional 20% (possible delays). If your estimated transfer duration is e.g. 30 minutes, 20% of that is 6 minutes meaning the meeting time should be 2 hours and 36 minutes before your flight departs.
I have a discount code, how can I apply it?
While completing the booking process, you will be able to enter the discount code in the ‘’Price Calculation’’ field, after which the price of your transfer will be automatically modified.
How can I receive a discount code?
We send discount codes as part of special promotions or as a promo code with a booking already made on our web page. They can be used for new bookings, cannot be applied to existing bookings, or send on request. Please check your incoming emails to make sure you have a code you can use.
Can I complete my reservation, without a credit card?
We offer several payment methods. However, not all of them are always allowed on all routes. During the booking process, for some routes you will be allowed to choose the cash payment in the last step of the booking process, which means you can book without a credit card.
Can minors travel alone?
No, minors cannot travel or book alone. They need to be accompanied by at least one adult.
How can I request a quote?
After you enter your route, date and passengers on the web page. If there is no available price for your request, you need to click on "request" to fill the form and send it.
How can I book after requesting a quote?
You need to follow the link, enter the required information in the booking form and complete your booking. After we receive it, we will process it and send you an email with the Booking Confirmation.
How will I know my booking is successful and confirmed?
After we receive your booking, the confirmation will be issued shortly. For some services processing can take up to 12 hours (average time: 2hours).
Do I have extra charges if the driver needs to wait for me because my flight is delayed?
Flight delays do not require an additional charge if your flight specified in the booking is delayed by up to 8 hours.
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