What is your cancellation policy?
If you cancel a reservation for vehicles up to 15 seats up to 24 hours before the transfer time, or a reservation for vehicles with more than 15 seats up to 5 days before the transfer time, the following refund rules apply:
- Reservations charged in full - you are entitled to a refund of 75% of the total price, 25% of the total price is retained as a cancellation fee
or transfer the total amount to a Voucher with the possibility of use in the next year
- Reservations charged in full by the Voucher - transfer of the total amount to the Voucher with the possibility of use in the next year.
- Reservations partially charged - we retain 25% of the total price of the booked Service as a cancellation fee.
If the request for cancellation is submitted within 24 hours before the transfer time for vehicles with up to 15 seats, or up to 5 days before the transfer time for vehicles with more than 15 seats, you are not entitled to a refund.