Help & Support

Find an answer to anything you need in our knowledge base

What type of vehicle will be assigned to my transfer?
My group size has changed. What should I do?
My flight number/meeting time has changed. What should I do?
How can I upgrade the vehicle?
My booking details have changed/I have entered the wrong ones. How can I change them?
Do I have to print my confirmation?
Can I have my driver's number?
How can I cancel my booking?
What is your cancellation policy?
How can I contact Customer service if I need assistance?
Do I need to confirm my booking before the transfer?