Find an answer to anything you need in our knowledge base
What type of vehicle will be assigned to my transfer?
Due to the large fleet of vehicles at our disposal throughout Europe, our logistics team assigns the aforementioned vehicles the day before each transfer. We are unable to confirm a specific brand or model for your booking. The assigned vehicle will surely be no less valuable than the one stated in your booking.
My group size has changed. What should I do?
You can change your booking details by sending your change request via your Confirmation using "Manage your booking" link or via "my booking account". Take into consideration your change might request a price change.
My flight number/meeting time has changed. What should I do?
Kindly notify our Customer Service as soon as possible in order to check the possibility of organizing your transfer at a new time.
How can I upgrade the vehicle?
You can change the vehicle category via the Confirmation using the "Manage your booking" link or via "my booking" account. Vehicle modification usually requires price changes.
My booking details have changed/I have entered the wrong ones. How can I change them?
You can change your booking details by sending your change request via your Confirmation by clicking on ‘’Manage your booking’’ link. Changing the information may require price changes.
Do I have to print my confirmation?
If it is not convenient for you to print the confirmation, you can show your online copy to the driver from your mobile device.
Can I have my driver's number?
You will receive your driver's number 30 minutes before your transfer via SMS and email. You can also contact our customer service on the number visible in your Confirmation.
How can I cancel my booking?
You can cancel your booking via your confirmation by clicking on ‘’Manage your booking’’ link. We suggest you carefully read the cancellation policy when making a booking, to make sure you are eligible for a refund.
What is your cancellation policy?
If you cancel a reservation for vehicles up to 15 seats up to 24 hours before the transfer time, or a reservation for vehicles with more than 15 seats up to 5 days before the transfer time, the following refund rules apply:
- Reservations charged in full - you are entitled to a refund of 75% of the total price, 25% of the total price is retained as a cancellation fee
or transfer the total amount to a Voucher with the possibility of use in the next year
- Reservations charged in full by the Voucher - transfer of the total amount to the Voucher with the possibility of use in the next year.
- Reservations partially charged - we retain 25% of the total price of the booked Service as a cancellation fee.
If the request for cancellation is submitted within 24 hours before the transfer time for vehicles with up to 15 seats, or up to 5 days before the transfer time for vehicles with more than 15 seats, you are not entitled to a refund.
How can I contact Customer service if I need assistance?
You can contact our Customer service by email or via the contact number in the Confirmation.
Do I need to confirm my booking before the transfer?
Once you have received the Confirmation, you do not have to reconfirm your booking. If you pay your transfer in cash, keep in mind to be available at the number you provided in the booking the day before the transfer.
Still Need Help?
Send us an email or call our customer support and get all the answers you need
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