Find an answer to anything you need in our knowledge base
Where will I meet the driver?
If your transfer is from the airport, the driver will wait for you at the arrivals with a sign or a tablet showing your name or Connectotransfers logo. If your transfer is from a port or station, the driver will wait for you at the nearest meeting point with a sign or a tablet showing your name or Connectotransfers logo. If your transfer is from your accommodation, the driver will wait for you in front of the building if it is not in a pedestrian zone. In case you cannot find the driver, please contact him or contact Customer Service.
How long will the driver wait for me?
For departures from the airport, the included waiting time is 60 minutes. For all other starting points 30 minutes. If the waiting time exceeds the above limits, extra charges will be applied.
What happens if my flight, train, or ship is delayed?
If your flight, train, or ship is delayed, we kindly ask you to contact our Customer Service as soon as possible to check the options of rescheduling your transfer.
What happens if my flight, train, or ship is diverted?
Please call our Customer Service as soon as you get the information about your flight. The prompt information is of great importance to check the options of rescheduling your transfer on time.
What happens if my flight, train, or ship is early?
If your flight, train, or ship is early, you need to wait for the driver at the meeting point specified on your Confirmation until the scheduled pickup time.
How long will the transfer last?
The average duration of your transfer can be checked via maps. If your destination is an airport, you should increase the average transfer time by 20% to ensure you arrive at the airport on time.
What should I do if I miss my flight?
Please contact our Customer Service on the number visible in your Confirmation.
What should I do if I can't find the driver?
Please contact your driver on a number received. You can also contact our Customer Service on the number visible in your Confirmation in order to assist you.
Why do I have to be available on my mobile phone?
Your mobile number will be used if we need to contact you in case of emergency, for example, if your driver is experiencing difficulties locating you at the time of pickup.
Can I consume food and drink during the transfer?
Unfortunately, food and beverages are not allowed during the transfer. It is possible to add an extra stop on the route and use it for food and drinks.
Still Need Help?
Send us an email or call our customer support and get all the answers you need
We got cookies!