Find an answer to anything you need in our knowledge base
Can I bring a baby stroller, is it going to fit in the vehicle?
It is possible to bring a baby stroller. Please keep in mind the permitted luggage per vehicle and consider it when choosing the appropriate vehicle on our web page.
Can I bring sports equipment?
It is possible to bring sports equipment, however, make sure to select a proper vehicle. If in doubt, kindly contact our Customer Service via email or our contact form to assist you.
Can I bring my wheelchair?
You are welcome to bring your foldable wheelchair at no extra charge. Please make sure to choose a vehicle that is large enough to accommodate all passengers, luggage, and the wheelchair.
Is it necessary to book child seats?
Child seats are required as the safety of children's transportation is regulated by law and there are penalties for not using them. We offer infant seats (0-1 years old), child seats (1-5 years old), and booster seats (5-12 years old) with an additional charge.
Can I bring my child seat?
You can bring your child seat. Please consider that it takes up space for one person, so make sure to select the appropriate vehicle while booking.
Can I add more than one extra stop?
There is a possibility to add more than one extra stop while making your online booking. Additional stops are only allowed en route, limited to 15 minutes for an additional charge.
Can I carry pets in the vehicle?
You can take your pet on a transfer as long as it is properly placed in the travel box or bag and put in the cargo hold of the vehicle, without an extra charge. Please take care your pet does not disturb the driver during the transfer and that the vehicle remains in good condition as it was so that it can be ready for the next customers after you.
Will I be charged extra if I have extra luggage?
The allowed luggage per passenger seat is one piece of medium size and one piece of hand luggage and is already included in the price of your transfer. If you have extra luggage per passenger seat and that require a larger vehicle category, you need to book a larger vehicle.
What kind of insurance do I have during the transfer?
All our passengers have injury insurance in the event of a car accident. We also suggest you to pay Travel Insurance every time you travel so that you can travel without worries.
Still Need Help?
Send us an email or call our customer support and get all the answers you need
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